Refund Policy

SlapClip sells credits in one-time packs, with no subscription. This page explains when you get credits or money back. Questions go to support@slapclip.com.

Failed Renders: Credits Back Automatically

If a video fails to render, for any reason, the credits it cost go back to your balance automatically. You do not need to ask. The status card tells you why it failed so you can change the photos or clip and try again.

Unused Credit Packs: 14 Days

If you have not used any credits from a pack, you can ask for a full refund within 14 days of buying it. Email us from the address on your account with the order date and amount.

Used Credits

Credits spent on videos that rendered are not refunded, because each video is a new AI render that costs us to make. If a finished video has a clear technical fault, such as a broken file or a frozen picture, tell us within 14 days and we will return the credits or refund that video.

Expired Credits

Credits are valid for 12 months from purchase. Credits that have expired are not refunded.

How Refunds Are Paid

Money is refunded to the payment method you used, through Stripe or PayPal. It usually reaches you within 5 to 10 business days, depending on your bank. The refunded credits are removed from your balance.

Before a Chargeback

If something went wrong with a payment, please email us first. We answer within 2 business days and can usually fix it faster than a dispute with your bank.

Contact

Email support@slapclip.com, or open a ticket from your account's support page.